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Delivery

Next Day Shipping 

UK Store 

Orders placed before 12 pm Monday-Thursday will be posted with our Next Day Shipping service. If you place an order after 12pm, or over a weekend, your order will be sent on the next working day, for instance, Saturday orders will be posted on Monday. Please note although we try our best it's not guaranteed to be shipped the next day and orders may be affected over bank holidays, promotions, and during sale periods.

Next-Day shipping is free on any orders over £65

For orders under £65, shipping is £4.99

For non-UK Mainland residents, please note that shipping is £10 and alternative services and timeframes will apply.

We use DPD and Evri as couriers for your fabulous new items. Evri is the default shipping method at checkout with 1-2 day shipping (excluding Sundays), or if you're excited and would like your items sooner, you can opt for DPD next-day delivery for £6.99. 

We strongly recommend using our service providers apps as the easiest and best ways to track and make changes to your parcel. Evri does not require a signature and if you are not in, they will often leave the parcel in a safe space or with a neighbour. 

DPD will ask for a signature or image when they deliver. If there is no one to take in the parcel, the driver will leave the parcel with a neighbour or sometimes at the nearest parcel shop (unless you have arranged a safe place for the item/s to be left via the DPD app) they will not attempt to deliver again in most circumstances.

DPD/Evri will send you an update via email or text (and sometimes both) if delivered to the local pick-up shop. The parcel will stay there for a maximum of 7 days then it will be sent back to us as a non-delivery (if this happens, there could be extra return costs).

 

Cancellation of Order 

If you’ve had a change of heart and want to cancel your order, you must email our Customer Service team within 30 minutes of your initial order. We receive a large volume of orders on a daily basis and, to ensure we keep up with demand, all orders will be processed after the 30-minute grace period. Please make sure you contact us promptly with your order number if you wish to cancel or update any information. Once it is picked and packed the order will be dispatched. 

Out of Stock 

When you have placed your order, you will receive an automatic confirmation email from our wonderful team in HQ. This then allows your order to be sent to the warehouse. Once your order has been picked and the delivery label has been printed, you will be able to track your parcel with all your new goodies from door to door!

We love that our customers all have fantastic fashion sense, but sometimes our hardworking warehouse team can’t keep up with the demand. On the rare occasion that any items from your order are found to be out of stock during the picking process, you will be refunded straight away and notified by email. 

If only part of your order is out of stock, the remaining items will still be shipped, regardless of if they make up part of a set. For instance, we will still send a bikini top, even if the bikini bottoms are out of stock. Don’t fret - if the remaining items don’t take the total over £65 for free delivery, as long as the initial order value was over £65 then you will not be charged to ship the remaining items.

If you have any problems, please get in touch directly using the messenger button on the website or through social media. 

Alternatively, you can email us at help@hellbunny.com

 

International 

For all other international orders, delivery charges will be calculated at checkout. Please make sure you have checked the cost before confirming your order as once the order has been processed, we cannot cancel it.

We use DHL as our couriers for all other international orders, and we aim for them to be delivered within 10-14 working days after you have placed your order. We understand you are really excited to receive your new clothes, but please make sure you have waited the maximum 14 working days before contacting Customer Service regarding your order.

Please note that all orders are shipped from our warehouse in the UK and some countries may see fees and taxes attached. We therefore recommend that if you are unsure about this or have any questions or concerns, please contact us at help@hellbunny.com

Currently, the cap for fees on Canadian orders is $20 CAD. This means that any orders placed above this amount will be subject to fees and taxes on the total amount upon arrival in your country and not just on the order amount. This is outside of our control and we please ask that you check your order thoroughly before checkout as if fees/taxes are added.

Please be aware that you are responsible for paying any import duties on your parcel when it arrives at customs. Additionally, if any taxes are applied to your order, these must be paid to release your parcel to allow it to continue its journey to you! If these are not paid, the parcel will be marked for return which could incur further delays and added costs.

If for any reason the taxes and/or import duties are not paid and the parcel is returned to us, we will evaluate this on a case-by-case basis and our Customer Service team will be in touch. If we discover that delivery was refused, the taxes, import duties, and overall cost of returning the parcel back to us will be deducted from the price of the order, and the refund will be the remaining amount.

If you have been waiting for your order to arrive longer than the allocated delivery time frame, please email help@hellbunny.com with your order number and postal address, and our Customer Service team will look into this for you.

How can I track my delivery?

Please enter a valid email address and contact number when placing an order. Once you have placed your order, you will receive a dispatch email containing your tracking link. 

Where's my order? 

Still waiting on your new clothes? Don’t worry! Please make sure you have waited for the estimated delivery time frame, then our wonderful Customer Service team will be on hand to track it down for you. Please email help@hellbunny.com with your order number and full postal address.

We hope that your order arrives with you as quickly as possible and trouble-free, however, sometimes things outside of our control may delay your parcel. This could be courier delays or customs checks, and some things could cause further delays such as strikes, bad weather conditions, or incorrect details attached to the parcel like the address or post/zip code.

We strongly recommend that you keep track of your parcel with the tracking details that we supply once the parcel is dispatched. Note that once this has left us, it may not be possible to make changes to the details attached. We also ask that you keep checking on any weather warnings or issues that potentially could delay the parcel, however, please do ensure that you reach out to us if you are concerned or worried in any way. If the parcel has not been delivered after 15 days always ask that this be raised so that we can raise a full investigation with the couriers.

Please note that claims for lost or undelivered parcels cannot be made after 30 days.

  • Designed in the

    United Kingdom

  • Buy Now, Pay Later

    with Klarna

  • Free Delivery on

    all orders over £65

  • Sizes from

    XS to 6XL
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