US only ( sorry we do not offer help with returns from Canada right now due to issues with customs )
We believe you'll love your Hell Bunny pieces but if you've changed your mind, please see some important information below:
Items must be returned to us within 30 days of the delivery date.
We do not provide a free return service but we do offer a tracked service via DHL for 10$ ( some zip codes may be a higher fee due to location )
Returns can be arranged via our Customer Service Team.
Please email firstname.lastname@example.org Be sure to provide the following details:
Subject line: Order number ( sample 200XXXXXXX ) / Return Request
Full name and address
Reason for return
Name of return garment
Upon receipt of your email, we will confirm all the details with you and confirm a collection date or dropoff location. The label will come directly from DHL to your email address, please check your spam folder before contacting customer services again. If you have to contact us again make sure you use the original email for the return process.
All items are inspected upon return and, in order to receive a full refund, all items must be returned to us unworn, unused and in the same condition you received them. This includes being sent with their original packaging and all tags and labels.
Hygiene and our customers’ safety are incredibly important to us, so certain items can’t be returned for refunds including:
Any items with the hygiene sticker removed, eg. swimwear
We cannot accept returns for any items that have been worn or marked. This includes, but is not limited to:
Deodorant or perfume
Pet hair or dander
You will find your returns slip in with your order. If you cannot find this or have misplaced the slip, you can print off a new one on the link below
( if you are unable to print please make sure you inform Customer Services )
Important information about return labels.
Each label is assigned to a specific return. To receive the correct refund, don’t include items from multiple orders unless you have agreed with this with customer services.
Once your returned items have been checked by our warehouse team. Allow 10 working days (not including weekends and bank holidays) From the date that the parcel arrived back to us for the refund to be processed. Please note, this will exclude the 10$ postage and packaging cost. ( an additional charge may be applied for out of area zip codes)
If you wish to use your own retruns services please send to the address below
Hell Bunny Returns
48-50 Fowler Road
Hainault Business Park
We take the utmost care sourcing our manufacturers to create our items, however, we understand that on rare occasions this can happen.
If you find a garment to be faulty, please contact our Customer Service team as soon as possible, providing detailed images along with your order number. When your item has been returned, it will be inspected by our design team and, if deemed a manufacturing fault, we will not only refund your postage but either refund your original garment or send you a replacement with our super speedy next-day shipping service
Please note, our usual terms for delivery apply so your replacement order will be sent on the next working day.
If you have any problems please do not hesitate to contact our Customer Services Team on +44 808 188 9013, email us at email@example.com, or by using the messenger widget on site.