I need some help ordering!

Ran into trouble ordering online? Don't worry, get in touch via the messenger widget on-site and a member of our customer service team will be happy to help!

I’ve ordered… what happens now?

Once you have placed your order, you will receive an order confirmation email containing your order number and details. This is your electronic receipt, keep it safe! Just sit tight and wait to receive your items.

Where’s my order confirmation?

Haven’t received your order confirmation? Check your junk mail folder first!

Still can’t find it? Please email our Customer Service team at help@hellbunny.com with your full name and postal address, and the date you placed the order to help us track it down.

Did you know… if you hold an account with us, you can check your order status with ease! To create an account, simply click here to register. 

Whoops… I made a mistake

If you’ve had a change of heart and want to cancel your order, you must email our Customer Service team within 60 minutes of your initial order. We receive a large volume of orders on a daily basis and, to ensure we keep up with demand, all orders will be processed after the 60 minute grace period. Please make sure you contact us promptly if you wish to cancel your order.

I haven’t received my Welcome discount, please help!

New to Hell Bunny? Welcome! Sign up to our mailing list here to receive 10% off your first order.

You will receive an email that includes your unique code which you can enter at the checkout to give you 10% off your order. By signing up, you will also receive exciting Hell Bunny updates, including special promotions and a birthday treat.

When will I receive my delivery?

UK 

Orders placed before 12 pm Monday - Thursday will be posted with our Next Day Delivery. If you place an order after 12 pm, or over a weekend, your order will be sent on the next working day, for instance, Saturday orders will be posted on Monday.

Next-Day delivery is free on any orders over £65 - so add that extra blouse ;)

For orders under £65, delivery is charged at £4.99

We use DPD as a courier for your fabulous new items and, to make it extra secure, we make sure the delivery driver asks for a signature when they deliver.

US and Canada 

Orders placed before 12pm Monday - Thursday will be posted with our Next Day Delivery. If you place an order after 12pm, or over a weekend, your order will be sent on the next working day, for instance Saturday orders will be posted on Monday.

Next-Day delivery is free on any orders over $140 - so add that extra blouse ;)

For orders under $140, delivery is charged from $7

Delivery charges will be calculated at checkout for all international orders. This can start from $7 for USA and Canadian orders. Please make sure you have checked the cost before checking out as, once the order has been processed, we cannot cancel it.

We use DHL as our couriers for our US and Canadian orders, and we aim for them to be delivered within 5-14 working days. We understand you are really excited to receive your new clothes, but please make sure you have waited the maximum 14 working days before contacting Customer Service regarding your order.

Please be aware, you are responsible to pay any import duties on your parcel when it arrives at customs. Additionally, if any taxes are applied to your order, these must be paid to release your parcel to allow it to continue its journey to you! If for any reason the taxes and/or import duties are not paid and the parcel is returned to us, we will evaluate this on a case by case basis and our Customer Service team will be in touch. If we discover that delivery was refused, the taxes, import duties, and overall cost of returning the parcel back to us will be deducted from the price of the order, and the refund will be the remaining amount.

EU 

Orders placed before 12pm Monday - Thursday will be posted with our Next Day Delivery. If you place an order after 12pm, or over a weekend, your order will be sent on the next working day, for instance Saturday orders will be posted on Monday.

Next-Day delivery is free on any orders over €100 - so add that extra blouse ;)

For orders under €100, delivery is charged from €7

Delivery charges will be calculated at checkout for all international orders. This can start from €7 for EU customers. Please make sure you have checked the cost before checking out as, once the order has been processed, we cannot cancel it.

We use DPD as our couriers for our European orders, and we aim for them to be delivered within 2-5 working days after you have placed your order. We understand you are really excited to receive your new clothes, but please make sure you have waited the maximum 5 working days before contacting Customer Service regarding your order.

Please be aware, you are responsible to pay any import duties on your parcel when it arrives at customs. Additionally, if any taxes are applied to your order, these must be paid to release your parcel to allow it to continue its journey to you! If for any reason the taxes and/or import duties are not paid and the parcel is returned to us, we will evaluate this on a case by case basis and our Customer Service team will be in touch. If we discover that delivery was refused, the taxes, import duties, and overall cost of returning the parcel back to us will be deducted from the price of the order, and the refund will be the remaining amount.

When shopping on the EU site, we can ship to the following countries:

• Austria
• Belgium
• Bulgaria
• Croatia
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden

Australia and New Zealand 

Orders placed before 12pm Monday - Thursday will be posted with our Next Day Delivery. If you place an order after 12pm, or over a weekend, your order will be sent on the next working day, for instance Saturday orders will be posted on Monday.

Next-Day delivery is free on any orders over $200 - so add that extra blouse ;)

For orders under $200, delivery is charged from $20

Delivery charges will be calculated at checkout for all international orders. This can start from $20 so please make sure you have checked the cost before checking out as, once the order has been processed, we cannot cancel it.

We use DHL as our couriers for our Australian and New Zealand orders, and we aim for them to be delivered within 10-14 working days after you have placed your order. We understand you are really excited to receive your new clothes, but please make sure you have waited the maximum 14 working days before contacting Customer Service regarding your order.

Please be aware, you are responsible to pay any import duties on your parcel when it arrives at customs. Additionally, if any taxes are applied to your order, these must be paid to release your parcel to allow it to continue its journey to you! If for any reason the taxes and/or import duties are not paid and the parcel is returned to us, we will evaluate this on a case by case basis and our Customer Service team will be in touch. If we discover that delivery was refused, the taxes, import duties, and overall cost of returning the parcel back to us will be deducted from the price of the order, and the refund will be the remaining amount.

International 

For all other international orders, delivery charges will be calculated at checkout. Please make sure you have checked the cost before confirming your order as, once the order has been processed, we cannot cancel it.

We use DHL as our couriers for all other international orders, and we aim for them to be delivered within 10-14 working days after you have placed your order. We understand you are really excited to receive your new clothes, but please make sure you have waited the maximum 14 working days before contacting Customer Service regarding your order.

Please be aware, you are responsible to pay any import duties on your parcel when it arrives at customs. Additionally, if any taxes are applied to your order, these must be paid to release your parcel to allow it to continue its journey to you! If for any reason the taxes and/or import duties are not paid and the parcel is returned to us, we will evaluate this on a case by case basis and our Customer Service team will be in touch. If we discover that delivery was refused, the taxes, import duties, and overall cost of returning the parcel back to us will be deducted from the price of the order, and the refund will be the remaining amount.

If you have been waiting for your order to arrive longer than the allocated delivery time frame, please email help@hellbunny.com with your order number and postal address, and our Customer Service team will look into this for you.

How can I track my delivery?

Please enter a valid email address when placing an order. Once you have placed your order, you will receive a dispatch email containing your tracking link. 

Where’s my order?

Still waiting on your new clothes? Don’t worry! Please make sure you have waited for the estimated delivery time frame, then our wonderful Customer Service team will be on hand to track it down for you. Please email help@hellbunny.com with your order number and full postal address.

How do I return my order?

We believe you'll love your Hell Bunny pieces but if you've changed your mind, please see some important information below:

Items must be returned to us within 30 days of the delivery date.

We do not provide a free return service so please make sure you send your returned goods safely. We recommend you post your items back using a tracked service as you are responsible for your package until it reaches our warehouse. We cannot be held responsible for any parcels that get lost or damaged on the way back to us.

If you need a new size or colour, please place a new order as we do not offer exchanges.

We encourage you to try on your order like you would in a shop (to make sure it is perfect for you!) but please don't actually wear it. All items are inspected upon return and, in order to receive a full refund, all items must be returned to us unworn, unused and in the same condition you received them. This includes being sent with their original packaging and all tags and labels attached.

Once your returned items have been checked by our warehouse team. Allow 10 working days (not including weekends and bank holidays) From the date that the parcel arrived back to us for the refund to be processed. Please note, this will exclude any postage and packaging costs.

You will find your returns slip in with your order. If you cannot find this or have misplaced the slip, you can print off a new one here.

Hygiene and our customers’ safety is incredibly important to us, so certain items can’t be returned for refunds including:

Any items with the hygiene sticker removed, eg. swimwear

Face coverings with the seal broken or tampered with.

We cannot accept returns for any items that have been worn or marked. This includes, but is not limited to:

Make-up

Deodorant or perfume

Pet hair or dander

Cigarette smoke

Food spillages

Faulty Items

We take the utmost care sourcing our manufacturers to create our items, however, we understand that on rare occasions this can happen.

If you find a garment to be faulty, please contact our Customer Service team as soon as possible, providing detailed images along with your order number. When your item has been returned, it will be inspected by our design team and, if deemed a manufacturing fault, we will not only refund your postage but either refund your original garment or send you a replacement with our super speedy Next Day Delivery.

Please note, our usual terms for delivery apply so your replacement order will be sent on the next working day.

Please send all returns to this address: 

Hell Bunny Returns
Popsoda Ltd.
48-50 Fowler Road
Hainault Business Park,
Ilford
Essex
IG6 3UT

Ensure you return your items using a trackable service.

Please Note: If you are returning outside of the UK please add the original Waybill Number (tracking number) to the invoice to notify UK customs that your parcel is a return

If you have any problems, please do not hesitate to contact our Customer Service team by email at help@hellbunny.com 

Where is my refund?

We know it can be frustrating when you are waiting for a refund. Please be aware it can take up to 10 working days for the refund to be processed after your return has been received by our warehouse team. We will be in contact within this time if we need any more information from you regarding your return.

Oh no! The item has now gone out of stock!

Due to the demand of our unique styles, we do occasionally sell out of certain colours or sizes. We regularly receive deliveries to replenish our clothes, so make sure you have signed up to our mailing list here. to be one of the first to find out when your favourite items are back in stock.

Size Guide

The Hell Bunny team try on each of the styles every season upon arrival and we have made sure our sizing guidelines are accurate to the garments sizing and fit. Please find our Size Guide here.

If you have any further questions in regards to sizing, please contact our Customer Service team by email on help@hellbunny.com

Are there any shops that sell Hell Bunny items?

Unfortunately there aren’t currently any Hell Bunny shops, but we do have lots of independent retailers selling our goods!

If you are looking for one of the fabulous shops that stocks our garments, please be aware of the possibility the items might not be genuine Hell Bunny. We do not verify any stockist that claims to sell our clothes, either online or in shops, and we urge you to research the retailer carefully before committing to a purchase.

Button Replacements

Unfortunately, we're unable to hold spare buttons for our designs so please make sure you take care of your garments. If in doubt, all care instructions are on the inside label of the item.

Wholesale Enquiries

If you would like to get in touch regarding wholesale enquiries, please email sales@popsoda.co.uk

How do I subscribe?

Subscribe to our mailing list here! You will receive exciting Hell Bunny updates, including special promotions and a birthday treat. If that wasn’t enough, we’ll even send you a 10% discount code to use on your next order!

How do I unsubscribe from Hell Bunny emails?

Leaving us? :( 

Unsubscribe from Hell Bunny emails via the ‘Newsletter Subscription’ section in your Hell Bunny account. 

You can also unsubscribe from our emails using the link at the bottom of each email we send to you.

How do I update my marketing preferences?

You can update your marketing preferences via the ‘Newsletter Subscription’ section in your Hell Bunny account.

I’m having issues with your website

We’re so sorry, we hate it when this happens! Contact our Customer Service team by email on help@hellbunny.com explaining what the issue is, and one of the team will help you as soon as possible.

Whoops… I’ve forgotten my password

Fret not! If you have forgotten your password, follow the ‘forgot your password link’ here.

Do Hell Bunny sell Gift Cards?

Of course we do! Treat your best friend, your mum, or even yourself! You can find all of our gift card designs here.

Terms & Conditions 

• Our gift cards are redeemable online only and are available as E-gift cards sent via email. Gift Cards are redeemable for one year, from the date of purchase
• All of our gift cards can be purchased in GBP, EUR, USD and AUD
• Your e-gift card should be treated like cash and you must ensure that it is kept safe until you, or your intended recipient, need it.
• As soon as you have received your confirmation email, the e-gift card can be used straight away.
• Once activated, we cannot be held liable for lost or stolen e-gift cards, or any credit amounts on such cards, and we can’t offer cash or credit in place of the balance on a lost or stolen e-gift card.

How much do I have left on my Gift Card?

You can check your remaining balance via the ‘Gift Card’ section in your Hell Bunny Account.

Will my refund go back on to my Gift Card?

Yes, any items returned that were purchased using a gift card will be refunded onto the original card number - so make sure you keep the number safe!

If you used more than one payment method for a purchase, we will refund the Gift Card amount first and then refund the outstanding balance you are owed on to the other payment method.

Can I part pay with Store Credit?

Absolutely! If you have Store Credit on your account, we will use this first towards your order. This means if you have more Store Credit than the total order amount, you will have some Credit leftover to spend next time. Equally, if there is not enough Store Credit to cover the total amount of your order, you will be asked for an additional payment method to allow your order to be processed.

What happens if I return something I purchased with Store Credit?

If an order made using Store Credit is cancelled or returned, the portion of the purchase made via Store Credit will be restored to your account only, and not refunded as cash.

Store Credit Terms and Conditions

Store Credit can only be redeemed on hellbunny.com.

Store Credit is valid for 12 months from the date it is issued. Any unused Store Credit will not be redeemable after 12 months. The validity date cannot be extended.

Store Credit has no cash value and cannot be refunded into a bank account.

Store Credit does not accrue interest.

Store Credit can only be used on orders associated with your original account or email address. Store credit cannot be transferred to another person or account.

Hell Bunny will not be responsible for any lost Store Credit.

We reserve the right to correct the balance of your Store Credit if we believe that a clerical or account error has occurred.

How do I find out more about Klarna?

Head to our Klarna page here to find out more!

Taking care of your Hell Bunny clothes

Our garments are as unique as our customers, so please take care to ensure you look after your new purchases. Specific care instructions are on the label of each garment so you don’t need to worry about forgetting the best way to care for your clothes!

Privacy Policy & Cookie Info

Privacy Policy

Hell Bunny Ltd has always done everything possible to protect your personal information. The latest legislation regarding the safety and protection of your data online will help to make your interaction with all reputable websites as safe as possible and the Hell Bunny website is no exception. This Privacy Policy is updated regularly to ensure that your data is kept safe and you get every opportunity to manage the data you give us, check in on our policy as often as you like and be completely deleted from our records if you choose.

This policy will explain how we collect data when you communicate or make a transaction with us. Whether you are a regular customer or a one-off visitor, it gives you an explanation of everything we do or don’t do with your details. It’s a long read but will reassure you that your information will be safe with us.

WHY DO WE STORE YOUR DETAILS?

Retaining some of your information allows us to personalise our service to you, such as being able to recommend things you might like based on your previous purchases, letting you know about special offers and sales or giving you a preview of new styles that will be arriving shortly. Added to that, your shopping experience will be quicker and smoother if we already have some of your details on our system. But remember, we can always erase anything we have about you if you wish; you just have to let us know.

YOUR INFORMATION – WHAT WE COLLECT, WHEN AND WHY

When you interact with us, we gather things like your name, your email details, delivery and billing addresses, phone number etc.. This might be when you place an order, create an account, sign up for a discount or a newsletter or enter one of our competitions.

We use your data for the following purposes:

Name & Address – to send you your purchases.

Email address – to send you order confirmations, updates, delivery progress and refund updates. We would also use your email address for marketing bulletins, newsletters etc. if you opt-in to receive these.

Phone number  - to send update texts regarding delivery information. We would also use your phone number for marketing messages if you opt-in to receive these.

Password – this is your unique security to access your account, your orders, your account preferences and to enable you to edit as and when you wish.

When you visit our website, we use cookies which automatically collect your internet protocol address which generates a log file. (See more about cookies below.) This information is used by our technical team to manage the site generally and find out how people use the site, how they arrive at the site, whether there are any issues with the layout or functionality and generally help them hone the hellbunny.com experience, without looking at anyone’s individual details.

Rest assured, we only look at your information that’s necessary to carry out our business, and deliver the service you’ve requested. We also keep details of anyone you send a hellbunny.com gift to, but those details are never used for marketing materials.

You can always choose to unsubscribe or restrict the information you supply to us. This will mean that you don’t receive notifications, offers or newsletters. See more information about how to unsubscribe below.

When you make a purchase from us, we will only ever hold the minimum details required in order for you to reference back to a purchase, and we cannot access your payment method as soon as the transaction has been completed. These minimal details will be deleted once we believe you would no longer wish to refer to that purchase (typically about three years). When you place an order, your payment is processed via a third-party company, either Pay Pal or Stripe and they control that payment data.

We will send you, from time to time, service emails which are designed to give assistance following your interactions with the website. These are personalised emails, specifically for you and separate from our newsletters. If you wish to stop receiving these, you can unsubscribe by clicking the link provided at the base of each email.

If you use social media, such as Facebook, Instagram, Twitter etc., we might occasionally use information available from those external sources to show you ads we think will be relevant to you, based on your interaction with us. This only happens if your security settings permit it and although there is no escaping ads on these platforms completely, you can manage what adverts are shown to you in your privacy and ad settings within your social media accounts.

WHAT WE DO WITH YOUR INFORMATION

Keeping limited information about you and your preferences, allows us to offer the smoothest possible service when you visit our site or communicate with us. For example, this could be placing an order, querying something through customer service, or us sending you a discount code or promotion. It also allows us to speed up payments as we are able to quickly establish we know each other and have transacted before. If you do order from us, your data allows us to keep you up to speed on where your order is and arrange a delivery or return. Certain details you share with us enable us to tailor make our communications to you and make sure we are telling you about things we believe you are interested in.

Lastly, knowing about our genuine customers, helps us detect and reduce fraud and credit risk.

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication (with your consent), surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us

SAFE & SECURE

hellbunny.com. will never share, sell, rent or trade your personally identifiable information to any third parties without your prior consent.

Our networks are all secured and your personal details are contained within these networks. Access is only given to a small number of people who need to see it in order to fulfil your requests.

It is sometimes necessary for us to allow another company to access your data in order to perform services on our behalf – this could be a payment platform (as we use payment experts rather than process your financial transactions ourselves) or a delivery company. We make sure anyone who provides a service for hellbunny.com. enters into an agreement with us and meets our standards for data security and they commit to not using your data for anything other than we have requested in order to complete our service to you.

If we ever run a competition via a third party organisation or advertise, we will only involve your data if you have agreed to that. The organisations we use are always selected with the most care to ensure they operate completely within the guidelines specified by the relevant authorities and have the same level of security and integrity that we do.

Like all organisations, Hell Bunny LTD is bound by the law and if required to do so (for example, when requested by the police or a regulatory or government authority investigating illegal activities) we would have to share your information.

Hell Bunny LTD. is not responsible for the privacy notices and practices of other websites even if accessed using links from www.hellbunny.com and we know no organisation can promise 100% security as we cannot anticipate what advances there will be in unscrupulous computer hacking, viruses etc., but you can rest assured that hellbunny.com will operate to the highest possible standards and endeavour to protect you. It is recommended that you check the privacy policy of each website you visit.

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

COOKIES

www.hellbunny.com operates on a secure web server which automatically records your public internet protocol ('IP') address and also generates a log file.

A cookie is a small file of letters and numbers sent to your computer when you visit a website. If you visit the same website again, the information stored in the cookie can be retrieved to notify the website (and only that website) of your previous activity. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Cookies cannot be used by themselves to identify you.

Cookies cannot give us access to your computer or to information beyond what you provide us.

Cookies will not damage your computer.

Hell Bunny website uses cookies to help you log in more quickly and match your preferred interests with ease.

You can easily control and disable cookies. For more information visit the following external links: www.aboutcookies.org.uk and/or www.youronlinechoices.eu

Please be aware that by limiting or deleting cookies you may not enjoy as good an experience on our website or have access to many of our enhanced features.

By using our site, you consent to our privacy policy and the use of cookies.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

You can view the cookies we collect below

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

Abandoned Cart: www.hellbunny.com uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via email or SMS.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You sesssion ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.

WOULD YOU LIKE TO KNOW MORE?

If you would like to see the personal information we hold on you, please drop us a line at help@hellbunny.com and include some proof of your identity.

You have the right to inform us of any inaccuracies or changes, or to restrict or object to the processing of your personal information. Remember at all times, your data is YOURS and we want you to feel in control of how it is used and stored.

If you have an account with us, you can amend your personal details and email contact preferences at any time, just sign in on the www.hellbunny.com and select ‘My Account’ at the top of the page.

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose, for example if placing an order we will typically keep your data for up three years, whereas when registering for our newsletter we will continue to hold your data until you unsubscribe.

YOUR RIGHTS

Under the Data Protection Act and the General Data Protection Regulations, you have many rights to enable you to control how organisations use and control your data. These include:

• The right to be informed
• The right of access
• The right of rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• The right not to be subject to automated decision-making including profiling

We hope that our Privacy Policy has explained how we work to ensure all your rights are adhered and respected.

You also have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office. Contact details and further information on data protection regulations and laws can be found at https://ico.org.uk/for-the-public.

HOW CAN YOU MODIFY, REMOVE OR OPT-OUT OF INFORMATION HELD

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. This information will not be held for longer than three years.

TO UNSUBSCRIBE

If you wish to unsubscribe from our newsletter and any other contact, you can do so via the manage your setting section in your account.

OUR PROMISE TO YOU

No organisation can promise 100% security as we cannot anticipate what advances there will be in unscrupulous computer hacking, viruses etc., but you can rest assured that Hell Bunny will operate to the highest possible standards and endeavour to protect you.

LET US KNOW

If you have any comments or concerns about this policy or any other area of our website, please click here to send us your feedback. We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

UPDATES TO THIS POLICY

Any changes made to this policy will be posted on this page.

This policy was last modified on the 20th October 2020