Delivery

Orders placed before 12 pm Monday-Thursday will be posted with our Express Shipping. If you place an order after 12 pm, or over a weekend, your order will be sent on the next working day, for instance, Saturday orders will be posted on Monday.

Delivery is free on any orders over $140 - so add that extra blouse!

For orders under $140, there is a default shipping fee of  $7

Please note that although we try our best our delivery service may be affected over bank holidays, promotions, and during sale periods.

We use DHL as our couriers for all of our US and Canadian orders and these are typically delivered within 2-5 working days after you have placed your order.
Please be aware, you are responsible to pay any import duties on your parcel when it arrives at customs. Additionally, if any taxes are applied to your order, these must be paid to release your parcel to allow it to continue its journey to you! If for any reason the taxes and/or import duties are not paid and the parcel is returned to us, we will evaluate this on a case by case basis and our Customer Service team will be in touch. If we discover that delivery was refused, the taxes, import duties, and overall cost of returning the parcel back to us will be deducted from the price of the order, and the refund will be the remaining amount. All orders from Canada are placed on hold. Our customer service team will email you and you will need to confirm that you are happy with the above.

If you’ve had a change of heart and want to cancel your order, you must email our Customer Service team within 30 minutes of your initial order. We receive a large volume of orders on a daily basis and, to ensure we keep up with demand, all orders will be processed after the 30-minute grace period. Please make sure you contact us promptly if you wish to cancel your order.

When you have placed your order, you will receive an automatic confirmation email from our wonderful team in HQ. This then allows your order to be sent to the warehouse. Once your order has been picked and the delivery label has been printed, you will be able to track your parcel with all your new goodies from door to door!

We love that our customers all have fantastic fashion sense, but sometimes our hardworking warehouse team can’t keep up with the demand. On the rare occasion that any items from your order are found to be out of stock during the picking process, you will be refunded straight away and notified by our Customer Service team.

If only part of your order is out of stock, the remaining items will still be shipped, regardless of if they make up part of a set. For instance we will still send a bikini top, even if the bikini bottoms are out of stock. Don’t fret - if the remaining items don’t take the total over $140 for free delivery, as long as the initial order value was over $140 then you will not be charged to ship the remaining items.

If you have any problems, please get in touch directly using the messenger widget.

Alternatively, you can email us at help@hellbunny.com or call us on 0808 188 9013. Phone lines open from Monday - Thursday (12 pm - 3 pm)