We believe you will be delighted with your purchase but if you wish to exchange them for a different size or have fallen out of love with them, please wrap and return them marking clearly on the outside package “Returned Goods”; and we will either exchange them or give you your money back.
You will find a returns slip in with your delivery that has help and information on how to go about returning your items to us. Please fill in the returns slip to let us know why you are returning your items and the action you wish us to take, so we can quickly put things right. Please make sure that you use a ‘signed for’ service to send them back as unfortunately we cannot be responsible for anything that does not arrive.
We will however send you any exchanged items at no extra cost. Please make sure you return your items new, unworn and in a sellable condition within 30 days from the date on which they were delivered.
A full refund is given (less postage and packaging if applicable), please allow two statements for your refund to show up on your statement. We aim to refund our customers within 7 days of receipt of your goods.
All returns will be credited to the original customer’s payment method credit card/Paypal including sales taxes and excluding shipping charges.
Refunds of International customs duties and sales taxes (if applicable) are excluded on shipments outside the EU.
Please be aware that we cannot accept any returns if your items have been worn or marked but if you have any queries at all please do not hesitate to contact us. Some items we sell are excluded from our returns policy for hygiene reasons. You can take most items out of their packaging to examine them, before deciding whether you want to keep them. However, swimwear can’t be returned once opened (if the pack is unopened &undamaged then returns are fine).
Please send all returns and exchanges to this address:
Hell Bunny Returns
48-50 Fowler Road
Hainault Business Park,
If you have any problems please do not hesitate to contact our customer services team on +44 1279 702147 or send us an email to email@example.com as we are more than happy to talk through returning or exchanging procedures with you. Your happiness is very important to us :). We hope you love your new clothes