FAQs

How do I make a purchase?

It’s easy, follow these steps to buy your new clothes… 
If you know what style you are looking for, you can use our ‘search’ option at the top of the homepage.  If you are browsing, you can see our whole collection by clicking here.
Once you have found your chosen item, select your size and colour then click on the 'ADD TO SHOPPING BAG' button underneath each item. 
Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page. You can use the 'REMOVE FROM BASKET' link to delete items from your shopping bag.
Click on ‘Checkout’ to complete your order.  Enter your payment method then voilà.  All you have to do now is sit pretty and wait for your lovely bundle of delight to arrive!

Do I need an account to place an order?

No, you can shop with us without creating an account.   If you do hold an account with us, this means quicker shopping!  
To create an account, simply click on 'Register' to fill in your details. 

I've forgotten my password. What should I do?

Fret not, it’s easy to do!  If you have forgotten your password, follow the 'forgot your password' link which will give you instructions on the Register page. 

Which size should I choose?

The Hell Bunny team eagerly try on all of the styles each season upon arrival, and have given you guidelines on sizing and fit. .  Here is our size chart.
If you have any questions about sizing please email us on help@hellbunny.com for advice. 

What payment methods do you take?

We accept Visa, Visa Electron, Mastercard, Solo, Switch and debit cards and that payment will be debited from your account at the time that your order is placed by Paypal. We also take payments from Paypal.
If you would prefer to place your order over the phone please ring us on +44 1279 702147.
 
Is it safe to use my card details online? 
 
We use Paypal to ensure that your card details are securely protected, so fret not your information is in safe hands. 

My Favourite Styles Aren't In Stock, When Will They Be Back In Stock?

Unfortunately, from time to time certain styles in certain sizes will appear out of stock, this is due to the popular demand of Hell Bunny products. We always endeavour to have enough stock to satisfy the needs of our consumers but occasionally this isn't possible. We do regularly replenish stock so please check back from time to time. Our customer services team are available Monday - Friday 0830 - 1700hrs and will strive to find your style or suggest an alternative as soon as they can.

Are All HellBunny’s Products Available To Buy Online?

Hell Bunny's online store provides all the latest seasons' products as well as some old favourites. Some stockists may have Hell Bunny products that are not available in the online store. If you have found a Hell Bunny product on the High Street but not in your size and you can't find it online, please contact us on our Contact Us page (including the style, size and colour) and we will try to find an alternative stockist for you or suggest an alternative style. Hell Bunny customer services are available Monday - Friday, 0830 - 1700hrs and will endeavour to answer your question as soon as they can.

Where Does Hell Bunny's Online Store Ship To?

Hell Bunny currently ships to the following areas:

  • Uk
  • Europe
  • USA - Currency USD$
  • Canada - Currency USD$
  • Australia - Currency AUD$
  • New Zealand - Currency AUD$

Prices for and delivery times for each region can be found within the Delivery Information page.

Why has my payment been rejected?

Due to recent events, we have introduced security filters on the site, which ensure safer payments for both the company and the customer. If your payment is rejected by risk controls (FMF) it will be down to one of the following filters:

The Address Verification Service does not match your billing details

An AVS is unsupported by your credit/debit card provider

Your card security code does not match

The delivery address is to somewhere we do not deliver to as yet.

It is a large order, over £300.00

You are trying to place your order from a country/region (IP address) outside of where we ship to

If you are still having trouble, you can use a Paypal account to pay for your order on our website as an alternative, or please get in contact using the Contact Us page.

How Can I Track My Delivery?

Please ensure to enter an email address and a phone number when placing your order. Once you have completed your order, you will receive a dispatch email with your tracking link. If you have recently placed an order and you think it is overdue, please contact our Customer Services Team here, quoting your order reference number, Hell Bunny's customer services are available Monday - Friday, 08:30 - 1700 GMT and will reply to your email as soon as they can.

Will I Get A Receipt With My Order?

You will receive an email confirming your order has been received, which will act as an electronic receipt. You will also receive a printed dispatch note with your order which can be found within the plastic sleeve attached to the outside of the delivery carton.

How Do I Find Out More About Hell Bunny And Your Products?

Hell Bunny’s Product information is clearly outlined for each item on their individual description pages.

If you have a more specific question, please contact us through our contact us page. Hell Bunny Customer Services are available Monday - Friday 0830 - 1700 and will happily help you find the answers to your question as soon as they can.

How do I return or exchange an item? 
 
Please check out our Returns info here

If I’ve bought a Hell Bunny item through another shop/website and not your official website and I want to return it, can I get a refund/exchange direct from you?

I’m afraid if the purchase was through another stockist you will need to contact the shop/website you bought it from as our retail site & our stockists are dealt with separately.